Refund policy

Return and Exchange Policy

You have 30 days after receiving your item(s) to request a return or exchange. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will cover the cost of return shipping, except in any case where we are responsible for the cause of the return or exchange (see “Damages and issues”). If your return package does not successfully arrive at our warehouse, we cannot issue a refund or exchange.

Please contact dhmerch@dhsystems.com to begin the return or exchange process. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Contact us immediately if the item is defective, damaged or if you receive the wrong item. We do not accept returns or exchanges for apparel items that become damaged, or shrink after washing. 

Exceptions / non-returnable items

Unfortunately, custom products (including books with personalized messages) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received your return. If approved, you’ll be refunded on your original payment method. It typically takes 5-10 business days for your bank or credit card to post the refund to your account. 

 

FAQ

 

What if the item I ordered arrives and it doesn’t look like the photo in the store?

Oftentimes the images used on the store are digital mock-ups of what the product is intended to look like. This will typically vary once the product is created and shipped out. Feel free to reach out to our team if you feel that the product you received differs greatly from the digital mock-up on the store. Be sure to send at least 2 photos so our team can see the difference to better help you.

What if I have requested a refund but the card I used for the original purchase has been canceled?

If the account you used for the original purpose is still open, we can refund that account (Ex: If you used a debit card for your purchase but have since canceled your debit card).  We are unable to offer a refund if the account you originally made your purchase through is no longer open. We can only offer store credit in these instances. (Ex: If you made your purchase on a Credit Card that has since been canceled).